TERMS & CONDITIONS

HomeEnergy Comfort

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1. Introduction

These Terms and Conditions govern the provision of services by HomeEnergy Comfort. By engaging our services, booking a session, or receiving a report, you agree to the following terms.

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2. Scope of Services

HomeEnergy Comfort provides independent advice and guidance relating to home energy performance, including comfort, energy use, electrification, and upgrade pathways.

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All services are advisory in nature and are intended to help clients make more informed decisions about their home.

 

Our services do not constitute:

• Engineering advice

• Electrical advice

• Financial advice

• Building or structural advice

 

Clients should seek appropriate licensed or professional advice where required.

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3. Information Provided by the Client

Our recommendations are based on information provided by the client, including (but not limited to):

• Energy bills

• Property details

• Photos or descriptions

• Verbal discussions

 

While we aim to provide accurate and helpful guidance, we do not guarantee the accuracy or completeness of information supplied by the client, and our advice relies on this information being reasonably accurate.

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4. Estimates and Outcomes

Any estimated costs, savings, or performance outcomes provided by HomeEnergy Comfort are indicative only.

 

Actual outcomes may vary due to factors outside our control, including:

• Installation quality

• Product selection

• Energy usage behaviour

• Weather conditions

• Changes in energy pricing or tariffs

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We do not guarantee financial savings, return on investment, or performance outcomes.

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5. Third-Party Providers

HomeEnergy Comfort does not carry out installation work or supply products.

Any third-party providers (such as electricians, solar installers, or tradespeople) engaged by the client are selected at the client’s discretion.

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We are not responsible or liable for:

• The performance or workmanship of third parties

• Product quality or warranties

• Installation outcomes

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6. Client Responsibility

Clients are responsible for all final decisions regarding upgrades, installations, and purchases.

Our role is to provide guidance and recommendations only.

 

We strongly encourage clients to:

• Obtain multiple quotes

• Seek licensed professional advice

• Conduct their own due diligence before proceeding

 

7. Limitation of Liability

To the maximum extent permitted by law, HomeEnergy Comfort shall not be liable for any loss, damage, cost, or expense arising from:

• Reliance on advice, recommendations, or reports

• Decisions made by the client

• Actions taken by third-party providers

 

All services are provided in good faith as general guidance.

 

8. Fees and Payment

All services must be paid in full prior to delivery unless otherwise agreed.

Fees are non-refundable once a service has been delivered, including consultations, reports, or advice.

 

9. Cancellations and Rescheduling

Appointments may be rescheduled with reasonable notice.

Missed appointments or late cancellations may result in the session being forfeited or rescheduled at our discretion.

 

10. Privacy

We collect and use client information solely for the purpose of delivering our services.

We do not share personal information with third parties without consent, unless required by law.

 

11. Intellectual Property

All reports, documents, and materials provided by HomeEnergy Comfort are for the personal use of the client.

They may not be reproduced, distributed, or used for commercial purposes without written permission.

 

12. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.